Mlion AI Privacy Policy
Last Updated on August 25, 2024
1. Introduction
Welcome to the MLion Platform. We highly value your privacy and are committed to protecting your personal information and data security. To ensure that our users have a clear understanding of how we handle personal information, this Privacy Policy ("Policy") outlines how we collect, use, store, and protect your data, as well as your rights regarding data protection.
2. Information We Collect
When you use the MLion Platform, we may collect the following types of information: Personal Information: Such as your name, email address, phone number, company name, etc. Technical Information: Such as your IP address, device information, operating system, browser type and version, access time and date, etc. Usage Information: Such as your activity records, preference settings, and interactions with our AI customer service system. We will make clear to you the purpose of collecting information and how it will be used at the time we ask you to provide it.
3. How We Use the Information
The information we collect may be used for the following purposes and may be adjusted based on business needs and regulatory changes: Service Provision and Improvement: To provide, manage, and improve the functionalities and services of the MLion Platform's AI customer service. Personalized Experience: To offer personalized content and recommendations based on your preferences and history. Communication and Notifications: To send you service-related notifications, updates, and marketing information (where permitted by applicable law). Security and Compliance: To ensure the security and compliance of the platform, and to prevent fraud, abuse, or other illegal activities. Data Analysis: To conduct internal analysis to optimize our AI customer service and improve user experience.
4. Data Sharing and Disclosure
We do not share your personal information with third parties without your consent, except in the following circumstances: Legal Requirements: We may disclose your information when required by law or regulation to fulfill legal obligations or protect our legal rights. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. Service Providers: We may share information with trusted third-party service providers to assist us in providing and improving our services. These service providers are bound by strict confidentiality agreements.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. As technology evolves and security needs change, we will continuously improve our security measures.
6. Data Storage and Retention
Your personal information is stored on secure servers, and we will retain it based on business needs and legal requirements. As our business evolves and regulations change, data storage and retention strategies may be adjusted.
7. Your Rights
Depending on applicable law, you have the following rights regarding your personal information, and we will do our best to support you in exercising these rights: Right to Access: You have the right to request access to the personal information we hold about you. Right to Rectification: You have the right to request correction of any inaccuracies or incomplete parts of your information. Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal information. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information. Right to Data Portability: You have the right to obtain a copy of your personal information and request its transfer to another party where feasible. Right to Object: You have the right to object to the processing of your personal information for legitimate interests or direct marketing purposes. To exercise these rights, you can contact us using the contact information provided at the end of this Policy.
8. Changes to This Policy
Given the rapid development of Web3 and AI fields and the uncertain regulatory environment, we reserve the right to update or modify this Policy at any time. We will notify you of any significant changes and obtain your consent if required. Continued use of our platform indicates your acceptance of the updated Policy.
9. Contact Us
If you have any questions about this Privacy Policy or our data processing practices, please contact us via support@mlion.ai.